1 Table of contents 59

PowerPoint Presentation

Slide 1: Customer Service Account Manager (CSAM) Resource Guide		1
Slide 2		2
Slide 3: Using this Resource		3
Slide 4: Agenda		4
Slide 5: Agenda		5
Slide 6: Agenda		6
Slide 7: Systems & Tools		7
Slide 8: Online Resources		8
Slide 9: Products & Programs		9
Slide 10: Reporting		10
Slide 11: Practice Simulations		11
Slide 12: Sales Process		12
Slide 13		13
Slide 14		14
Slide 15		15
Slide 16: Physical Therapy Services		16
Slide 17: Physical Therapy: 3-2-1 Activity		17
Slide 18: Physical Therapy: Positioning Statement Activity		18
Slide 19: Physical Therapy: Problem Based Learning Scenario		19
Slide 20: Physical Therapy: Summary Activity		20
Slide 21		21
Slide 22		22
Slide 23: Diagnostics Services		23
Slide 24		24
Slide 25: Diagnostics: 3-2-1 Activity		25
Slide 26: Diagnostics: Positioning Statement Activity		26
Slide 27: Diagnostics: Problem Based Learning Scenario		27
Slide 28: Diagnostics: Summary Activity		28
Slide 29		29
Slide 30		30
Slide 31: Home Health Services		31
Slide 32		32
Slide 33: Home Health: 3-2-1 Activity		33
Slide 34: Home Health: Positioning Statement Activity		34
Slide 35: Home Health: Problem Based Learning Scenario		35
Slide 36: Home Health: Summary Activity		36
Slide 37		37
Slide 38		38
Slide 39: Transportation & Language Services		39
Slide 40		40
Slide 41: Transportation & Language: 3-2-1 Activity		41
Slide 42: Transportation & Language: Positioning Statement Activity		42
Slide 43: Transportation & Language: Problem Based Learning Scenario		43
Slide 44		44
Slide 45		45
Slide 46: Durable Medical Equipment Services		46
Slide 47		47
Slide 48: Durable Medical Equipment: 3-2-1 Activity		48
Slide 49: Durable Medical Equipment: Positioning Statement Activity		49
Slide 50: Durable Medical Equipment: Problem Based Learning Scenario		50
Slide 51		51
Slide 52		52
Slide 53: Dental Services		53
Slide 54		54
Slide 55: Dental: 3-2-1 Activity		55
Slide 56: Dental: Positioning Statement Activity		56
Slide 57: Dental: Problem Based Learning Scenario		57
Slide 58: Web-Based Trainings (WBTs)		58
Slide 59: Training Catalog		59

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